Before departure
Advice on formalities, passport check, seat choice, special requests (meals, disability assistance, unaccompanied minors). We prepare your trip with you.
During the trip
In case of delay, cancellation or missing luggage, contact us on WhatsApp. We engage with the airline to trigger the care and find a solution.
After return
Complaints, refund requests, planning the next trip: we stay available after return to close your file properly.
Hours
Monday to Saturday, 9am to 7pm for usual questions. On-call WhatsApp on evenings and Sundays for true emergencies (cancelled flight, lost documents).